Refund & Return Policy
Our approach to cancellations, returns, replacements, and refunds for toilet cubicles and related products.
Our Commitment
At Megha Systems, we aim to supply products that meet the specifications agreed upon with our customers. If an order-related issue arises, please contact us promptly so we can review the matter and work toward an appropriate resolution.
Order Cancellation
Customers are requested to review their order details, product specifications, dimensions, finishes, and quantities before confirming an order. Cancellation requests must be submitted in writing as soon as possible. Orders that have already entered production, have been customized, or have been dispatched may not be eligible for cancellation.
Customized Products
Toilet cubicles, restroom partitions, and related products may be manufactured according to specific project requirements, measurements, colors, materials, and designs. Customized or made-to-order products are generally not eligible for return or refund unless they are defective, damaged in transit, incorrectly supplied, or otherwise covered by an applicable agreement or law.
Damaged or Defective Products
If your order arrives damaged, defective, or different from the confirmed specifications, please notify us promptly after delivery. Include your order or invoice details, a description of the issue, and clear photographs of the affected products and packaging. We will review the claim and determine an appropriate resolution in accordance with the agreed order terms and applicable law.
Return Eligibility
A return must be approved by our team before the goods are sent back. Products should remain unused and in their original condition unless the return relates to damage or a manufacturing defect. Installed, altered, mishandled, or incorrectly stored products may require additional inspection before a claim can be accepted.
Refund Process
Once an eligible refund is approved, we will communicate the refund amount and the applicable processing procedure. Refunds will generally be issued through the original payment method where feasible, or through another mutually agreed method. Processing times may depend on the payment provider, bank, and the circumstances of the transaction.
Replacement or Rectification
Where a verified product issue is covered by the order agreement or applicable law, we may arrange a replacement, repair, rectification, or refund as appropriate. The available resolution will depend on the nature of the issue, product availability, contractual terms, and applicable legal requirements.
Shipping and Return Costs
Responsibility for transportation, collection, and return shipping costs will be assessed based on the reason for the return, the agreed order terms, and applicable law. Customers should obtain written authorization and shipping instructions before returning any products.
Non-Returnable Situations
Returns may not be accepted for products manufactured correctly according to approved customer specifications, products damaged through improper handling or installation, or products altered after delivery, subject always to applicable consumer protection laws and any written warranty or order agreement.
We Are Here to Help
Have a question about your order?
Contact Megha Systems with your invoice number, delivery details, and a description of the issue. Our team will review your request and explain the next steps.
This policy should be read together with any quotation, purchase order, warranty, or written agreement applicable to your transaction. Nothing in this policy limits rights that cannot legally be excluded under applicable law.